Check In with Mansion Student
Moving into your new student accommodation is an exciting moment, and we’re here to help make your Mansion Student check-in feel simple, welcoming and stress-free from the start.
Before move-in day, use this guide to book your check-in appointment, pay your rent, download the Mansion Student app and prepare everything you need before arriving at your university accommodation.
Book your student accommodation check-in appointment
Before you arrive, please reserve your student accommodation check-in date and time through your StuRents account. Booking your arrival slot in advance helps our team manage move-in day smoothly and makes it quicker and easier for you to collect your keys.
To book your appointment, log in to your StuRents account, select “Contact us”, then choose “Check-in appointment” and follow the instructions. Once your booking is complete, you’ll receive confirmation of your appointment by email.
If your preferred check-in date or time is fully booked, please contact your property team directly. You can find the relevant contact details here.
Pay your rent before you arrive
Before you move in, please make sure your rent payments are up to date to help make your check-in as smooth as possible.
You can manage your rent by logging in to your StuRents account. Once you're signed in, you'll be able to:
Make a payment
Find out how to align your rent payments with your student finance (if applicable)
If you're paying your rent using your student finance, take a moment to check your payment schedule before you arrive. This will help you know when each instalment is due and avoid any delays at check-in.
If you need to discuss your payment method, instalments, or payment plan, please review the payment guidance as early as possible so everything is in place before move-in day.
Download the Mansion Student App
The Mansion Student app is the easiest way to manage your stay with us.
Use the app to:
Pay your rent
Report maintenance issues
Receive important updates
Access property documents
Keep up to date with resident news
Download the app from the App Store or Google Play by searching "Mansion Student", or find out more here.
If you're having trouble logging in, select 'Forgot Password' and follow the instructions. If you still need help, email enquiries@mansionstudent.co.uk and our team will be happy to help.
Before you arrive, please check that your contact details are up to date in My Account > Settings so we can send you important information about your booking, arrival and stay.
What to expect on check-in day?
When you arrive, our team will welcome you, guide you through the check-in process and let you know where to collect your keys.
To help check-in run smoothly for everyone, please arrive at your allocated time.
Your room number will be confirmed when you collect your keys.
If friends or family are helping you move in, please ask them to wait outside or in the car while you check in. Once you've collected your keys, they can help you move your belongings into your room.
Before you arrive
Please remember to:
Bring a valid photo ID, such as a passport, driving licence or student ID card.
Arrive at your booked check-in time.
Have any important booking or payment information available in case we need to confirm your details.
Ask anyone helping you move in to wait outside until you've collected your keys.
Complete your room inspection form as soon as possible after check-in so we have an accurate record of your room's condition.
Moving into your student accommodation
Moving into your new home is an exciting milestone. A little preparation before you travel can help make moving-in day as smooth and stress-free as possible.
Before you set off, check what you need to bring, plan your journey and read any information specific to your property.
Your move-in checklist
Here's a handy checklist of the essentials:
Bedding, towels and toiletries
Kitchen essentials, including plates, cutlery, pans and food storage containers
Clothes, hangers and laundry supplies
Study essentials, such as your laptop, chargers, stationery and course materials
Any important medication, documents and personal items you'll need during your first few weeks
Use our moving-in checklist to help you pack the essentials for your room, kitchen and shared living spaces.
Find out more about moving into your new home
We've put together some useful information about your property to help make moving into your new home as easy as possible. Here you'll find everything you need to know before you arrive, including details about your accommodation, local facilities, arrival information and any property-specific guidance. Taking a few minutes to read through this information before moving in will help you feel prepared and make your arrival as smooth as possible.
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Any extra fees and exceptions?
Do students have to pay council tax?
If you're a full-time student on a qualifying course, you'll usually be exempt from paying council tax during your stay. We recommend checking with your university or local council to confirm your eligibility. You may also need to provide Mansion Student with a Council Tax Exemption Certificate shortly after enrolling. For more information, check the Mansion Student app.
TV Licence
You'll need your own TV Licence if you: Watch or record live TV on any channel. Watch live programmes through an online TV service. Watch or download programmes on BBC iPlayer. This applies to any device, including a TV, laptop, tablet, desktop computer, mobile phone or games console.
Pets
To help ensure a comfortable environment for all residents, pets aren't permitted in our accommodation. The only exception is registered Assistance Dogs.
UniKitOut
Need help getting your room ready?
UnikitOut offers a range of student starter packs delivered directly to your accommodation before you arrive. Choose from bedroom, kitchen and bathroom packs, including essentials such as bedding, cookware, crockery, towels and more.
Use our exclusive discount code to receive 10% off your order. Find out more click here.
Student Accommodation Check-In FAQs
Contact UsDo I need to book a check-in appointment?
What ID do I need for check-in?
Please bring photographic ID, such as a passport, driving licence or student ID card.
When will I find out my room number?
Your room number will be confirmed when you collect your keys.
Can someone help me move in?
Yes. If friends or family are helping you, they can help with your belongings after you have checked in and collected your keys.
What should I do after I move in?
Complete your room inspection form as soon as possible and use the Mansion Student app to manage maintenance, updates and documents during your stay.
Need help before you arrive?
If you have a question about check-in, payments, the Mansion Student app or moving into your student accommodation, please contact enquiries@mansionstudent.co.uk and our team will be happy to help.
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