Welcome to City Heights, Cardiff

City Heights,
199 - 209, City Road,
Cardiff, CF24 3JR

Tel: 029 2297 3310

Email: cityheights@mansionstudent.co.uk

Nearest carpark:
NCP Cardiff Dumfries Place, Off St Andrews Lane, Cardiff, CF10 3DJ

Please reserve your check-in date and time through your StuRents account before you travel. This helps us manage arrivals and ensures you can move in as quickly as possible.

Reserve your check-in appointment

The nearest carpark is NCP Cardiff Dumfries Place, Off St Andrews Lane, Cardiff, CF10 3DJ.

If you're arriving in Cardiff before your tenancy starts, or if family and friends are visiting during move-in, there are several hotels within easy reach of City Heights, including:

• Park Plaza Cardiff

• Premier Inn Cardiff City Centre

• Mercure Cardiff Holland House Hotel & Spa

• Hilton Cardiff

We recommend booking early, especially during September, as accommodation fills up quickly.

The Hospitality Team can be contacted on 029 2297 3310 and are on site from 9.00am - 5.30pm, Monday – Friday, except bank holidays.

• Out of office security 0113 390 7870.  For out of hour’s emergency assistance, this service is supported by mobile security guards and 24hrs helpline. 

· Resident Student Wardens - 0754 981 8884

• Resident Student Wardens act as an out of hours point of contact and they can be contacted by using the help desk call point. They will assist with situations such as false fire alarm activations and lock outs between 5.30pm and 10pm on Monday to Friday and between 9am and 10pm on Saturday & Sunday. Outside these hours the mobile security guard will be able to assist you via the call point.

• EMERGENCY SERVICES - FIRE, POLICE & AMBULANCE - 999

If there is an immediate danger to welfare or life, call the emergency services.

• If you lock yourself out during office hours, the hospitality team located at reception will be able to open your flat/room.

• If you lock yourself out outside normal working hours you will need to call 0113 390 7870 to be let back in by out of hours security.  Please note there is a £60 charge if you require this.

Free high-speed Wi-Fi is included in your rent and is provided by ASK4. Setup instructions and troubleshooting guidance are available in the Documents section of the Mansion Student app.

Premium Wi-Fi packages are also available directly from ASK4 website if required at an additional cost.

During your stay, contents insurance is included in your tenancy through Gallagher.

Before you move in, we recommend checking your policy to understand what's covered. If you own higher-value items or want cover away from your accommodation, you may wish to upgrade your policy.

• To make sure you receive all your post, please ensure that you address it to:

- Full Name
- Room number and Flat number
- Full address

• Post is delivered to the main entrance reception area during office working hours.

• Letters are placed in the mail boxes. Parcels will be kept at reception. The Hospitality Team will email you if a parcel arrives for you. Please bring ID to collect it. Please make your own arrangement for packages being delivered at the weekends. Remember to correctly address your deliveries with your name, room number, and full address, otherwise the parcel may be rejected.

• The laundry room is located on the ground floor of the admin building and is operated by Circuit. We will provide you with the Laundry app for your phone to pay for the facilities.

• Login to www.circuit.co.uk where you can find more information, including videos on how to use the machines; if you are unsure please pop into reception. If a machine breaks down, call Circuit on 01422 820040 / 0800 0926068. Please ensure you remove all your clothes when the cycle has finished so that other residents can use the machines.

The bin store is located on the ground floor, beside the social space, these are clearly marked.

Please:

• Tie rubbish bags securely.

• Place waste inside the correct bins.

• Recycle glass, cardboard and plastics using the recycling bins provided.

• Break down cardboard boxes before recycling.

• Never leave rubbish in corridors or around the building.

Keeping shared areas clean helps create a better environment for everyone.

Our Resident Handbook contains everything you need to know about living at City Heights, including:

• Building facilities

• Health and safety information

• Local amenities

• House rules

• Helpful tips for student life

You can access it anytime through the Mansion Student app.

View the Resident Handbook

The heating and lighting in your accommodation are included in your rent, however we would ask you to be as energy efficient as possible

Hot water controls

• Each studio has their own hot water boiler. The power control for this is a switch located near the tall white panel next to the bed. It looks like a light switch. This must be kept on at all times.

• If this is switched off then there will be no hot water supply to your room. In the event of any concerns please log an issue on the Mansion Student App.

• Each bedroom has its own individually controlled electric wall heater. The heater can be set to the required temperature using the thermostat.

• To report a fault in your flat, log in to the Mansion Student App, click My Support, New Ticket and provide the details of your maintenance issue. All requests will be dealt with in order of priority.

• We use key fobs throughout the building. One fob will be issued upon check-in along with a small box key.

• If you lock yourself out during office hours, the Hospitality Team will open your flat/room for you. If you lock yourself out of your flat/room outside office hours, you will need to call 0113 390 7870 to be let back in by out of hours security - there is a £60.00 charge if  you require this service.  If you lose your key or fob there will be a charge for replacement. You must inform your Hospitality Team as soon as possible.

Mansion Student accommodation is ideally located for students studying in Cardiff, with easy access to the city’s main universities and key locations. Whether you’re heading to lectures, meeting friends in the city centre or travelling home, getting around is simple and convenient.

The property is within close reach of Cardiff University, Cardiff Metropolitan University and the University of South Wales, as well as the city centre, helping you stay connected to campus and student life. With shops, transport links and everyday essentials nearby, our student accommodation in Cardiff city centre locations make student life straightforward and well connected.

Living close to your university and key transport links makes it easier to balance studying, socialising and exploring the city throughout your time at university.

Whether you're looking for supermarkets, transport links, cafés, restaurants or places to study, Cardiff has plenty to offer just a short walk from City Heights.

Take some time to explore your local area and discover everything your new city has to offer. We’ve put together some basic contact information about local facilities. Please note: Mansion Student does not endorse these and is not responsible or associated with them.

Banks & Cash Machines:
All major banks and building societies are located in Cardiff city centre.

Local cash machines:

• Tesco Bank ATM, Tesco Express, City Road, Cardiff CF24 3DR.

• Post Office ATM, 47-49 Albany Road, Roath, Cardiff CF24 3YX.

• HSBC Bank, 94 Albany Road, Cardiff CF24 3RT.

Cinemas / Theatres:

• Cineworld - Cardiff, Mary Ann Street, Cardiff CF10 2EN.

• Vue Cinema Cardiff, Stadium Plaza, Cardiff CF10 1LA.

• New Theatre, Park Place, Cardiff CF10 3LN.

Chemist / Pharmacy:

• Woodville Road Pharmacy, 74 Woodville Road, Cardiff CF24 4EB.

• Well Pharmacy, 219-221 City Road, Cardiff CF24 3JF.

Library:

• Cardiff Central Library, The Hayes, Cardiff CF10 1FL.

• Cardiff University Trevithick Library, Trevithick Building, Newport Road, Cardiff CF24 3AA.

Grocery Stores:

• Clare Food Superstore, 108-110 City Road, Cardiff CF24 3DQ.

• Sainsbury’s, 133-139 Queen Street, Cardiff CF10 2BJ.

• International Food Centre, 101 City Road, Cardiff CF24 3BN

Gyms:

• The Gym Group Cardiff City Centre, Capitol Shopping Centre, Queen Street, Cardiff, CF10 2HQ.

• PureGym Cardiff Central, Stadium Plaza, Wood Street, Cardiff CF10 1LA.

Hospitals:

• University Hospital of Wales, Heath Park Way, Cardiff CF14 4XW.

• Cardiff Royal Infirmary, Glossop Road, Cardiff CF24 0SZ.

Dentists:

• West Grove Dental, 2 West Grove, Roath, Cardiff CF24 3AN.

• Park Place Dental Practice, 3-4 Park Place, Cardiff CF10 3DP.

Doctors Surgeries / Health Centres:

• Roath House Surgery, 100 Pen-Y-Lan Rd, Cardiff CF23 5RH.

• Four Elms Medical Centre - Cardiff Royal Infirmary, Newport Road, Cardiff CF24 0SZ.

Sexual Health Centre:

• CRI Department of Sexual Health, Newport Road, Cardiff CF24 0SZ.

Taxis:

• VEEZU, 029 2055 5555.

• St David’s Cars Ltd, 029 2099 9999.

Post Office:

• Albany Road Post Office, 47-49 Albany Road, Cardiff CF24 3YX.

• Cardiff Post Office, 83-85 Queen Street, Cardiff CF10 2NX.

Public Transport:

• Cardiff Central Railway Station, 136 Penarth Road, Cardiff CF10 1EP.

• Cardiff Bus Interchange, 11 Central Square, Cardiff CF10 1EP.

Shopping Centres:

• St David’s Dewi Sant, Bridge Street, St Davids Centre, Cardiff CF10 2EF.

• Capitol Cardiff, Queen Street, Cardiff CF10 2HQ.

• Castle Quarter Arcades, Castle Street, Cardiff CF10 1BU.

When can I check-in?
Please reserve your check-in date and time through the Mansion Student App before you arrive. If your travel plans change, contact the Hospitality Team as soon as possible.

What do I need to bring for check-in?
Please bring a valid photo ID (passport or driving licence). International students should bring their passport and any relevant travel documentation.

Where do I collect my keys?
When you arrive, head to Reception where a member of the Hospitality Team will check you in, provide your key and fob, and answer any questions you may have.

Is Wi-Fi included?
Yes. High-speed Wi-Fi is included in your rent and is provided by ASK4. Setup instructions can be found in the Mansion Student App.

What should I do if I lock myself out?
During office hours, the Hospitality Team can let you back into your room. Outside office hours, please contact Security. Please note that an out-of-hours lockout charge of £60 applies.

How do I report a maintenance issue?
Maintenance issues can be reported quickly and easily through the Mansion Student App by selecting My Support and then New Ticket.

Where do I collect my parcels?
Letters are delivered to your mailbox, while parcels are held securely at Reception. We'll email you when your parcel is ready to collect - just remember to bring photo ID.

Who do I contact if I need help?
Our Hospitality Team is here to support you during office hours. Outside these hours, Security and the Resident Student Wardens are available for urgent assistance.

What should I do in an emergency?
If there is an immediate risk to life or property, call 999 straight away. Once it is safe to do so, notify the Hospitality Team or Security.

Where can I find more information?
Our comprehensive Resident Handbook, available online and through the Mansion Student App, contains everything you need to know about living at City Heights, including building facilities, safety information, and useful advice for student life.