It’s easy. There are 3 ways to do it:

1. Call our dedicated booking line on 0800 652 7844 to reserve your accommodation or to arrange a viewing, specifying the location.
2. Call the number of the property you wish to stay at.
3. Or if you’re passing the property, you can just pop in.

How do I cancel or re-arrange my viewing?

If you wish to cancel or re-arrange your viewing please contact the Hospitality Team at your chosen location or call our dedicated booking line on 0800 652 7844

Can I book a room without a viewing?

Yes, however, on arrival should you wish to change your room, this would be subject to an additional administration cost and availability.

Which cities are you located in?

We are spread across the UK. Visit our locations page to see our property locations.

Booking the accommodation

You can reserve your room today at one of our fabulous locations simply by going to your chosen location and selecting the “book now” button. This will then take you into our on-line booking system and a few short easy steps will enable you to reserve your room and sign your tenancy agreement on line. Please be aware that if you are using a Guarantor, the booking will not be complete until they too have signed your accommodation contract and we have sent you a confirmation.

We do not treat any person or group of persons applying for accommodation less favourably because of their race, colour, ethnic or national origin, gender, disability, appearance, age, marital status, sexual orientation or social status. Where possible, a student’s preferences will be observed although this cannot be guaranteed.

Can I live with my friends?

As part of our on-line booking you can reserve a whole flat for you and your friends under our Group Booking page. Please follow the instructions when making your booking.

What is the Security Deposit?

The Security Deposit is payable as part of our process to reserve a room. Once this fee is paid, no one else can book that room, provided that you sign and return your documentation within the required timescales. Failure to do this may result in your chosen room being released for re-sale.

It is also security against any damage to the accommodation or unpaid rent. The Security Deposit is secured in our chosen government recognised scheme; the Deposit Protection Service (DPS) or Letting Protection Service (LPS) – for properties in Scotland only, until the end of your period of stay with us. The amount paid is returned to you via the DPS/LPS at the end of the tenancy subject to any outstanding rent or damage charges.

www.depositprotection.com or www.lettingprotectionscotland.com

Booking Fee; where this is applicable, is not treated as a Security Deposit and is non-refundable. (Please refer to our cancellation policy).

Do you provide summer accommodation?

We do provide summer accommodation at some of our properties. Please enquire directly with your chosen location or see website for details.

I am a part-time student – can I live in Mansion Student Accommodation?

Unfortunately, we can only accept full-time students. An indicator we use is whether the course you are studying makes you exempt from paying Council Tax. We strongly recommend that you check your position with your University or College before you make a booking with us, as you may find yourself liable to Council Tax payments if your course does not qualify you.

What is ANUK?

Mansion Student operates to conform with the ANUK National Code of Standards for Student Accommodation which is designed to regulate and bring large student landlords into line to deliver a distinct set of standards to students. Accreditation schemes are voluntary schemes that good landlords join to demonstrate that they provide good quality accommodation.

The National Code of Standards is fully supported by NUS who are a key stakeholder and have representation on the management and complaints procedures of the Code.

The Code will act as a student accommodation quality guide and it is recommended that if you have a choice, always rent from a landlord who has joined the Code.

What are the advantages of living in a building covered by the National Code of Standards?

• Best practice in day to day management is supported and recognised;
• Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs; Your accommodation is fully prepared for you when you arrive to take up residence;
• Your accommodation meets with a set of nationally recognised standards in respect of service provision, furniture and fittings;
• All repairs and maintenance are carried out within agreed timescales
• Your building will meet with required health and safety standards
• If a deposit is charged, it will be lodged in an appropriate Deposit Scheme and it will be returned to you promptly at the end of the year or you will be given a clear explanation of why a deduction has been made;
• You will be given information to explain what management routines are followed in the buildings;
• A set and accountable procedure for dealing with any disputes or complaints will be in operation.

For more info on ANUK. Please visit http://www.nationalcode.org

What happens to my Security Deposit?

Mansion Student secures your deposit with either the Deposit Protection Service (DPS) or Letting Protection Service (LPS) if you’re staying in a property in Scotland and they will hold your payment until the end of your stay with us.

You will receive an e-mail from DPS/LPS to confirm that the money has been secured with them and providing you with a Deposit ID and a Repayment ID this information is important and you will need it at the end of your stay. Please ensure that you keep it safe.

How is my Security Deposit returned to me?

At the end of your stay with us, you will be invited to organise a check out inspection of your flat/room with the Hospitality Team on your site. This is your opportunity to discuss with the Team any damages and agree any charges if applicable. If you are unable to attend a check out inspection, you will be able to take advantage of our fast-track check out and the flat inspection will be conducted in your absence.

Mansion Student will then instruct the DPS or LPS (as appropriate) to pay back the Security Deposit to you, less any agreed charges, to your nominated bank account. This is when your Deposit ID and Repayment ID will be required, (as indicated). There are four basic steps to the process, see below.

In the event that subsequent charges cannot be agreed, DPS/LPS will offer an arbitration service.

1. Mansion Student instruct the Deposit Protection Service (DPS)/Letting Protections Service (LPS) to release your deposit (subject to any outstanding rent or check out charges).
2. Mansion Student will email you within 28 days of your check out to confirm step 1 is complete and to advise of the next action you should take.
3. On receipt of our instruction, the DPS/LPS will contact you promptly by email or post to advise you to log on to their website to reclaim/release your deposit.
4. You will arrange with the DPS or LPS where and how you want the money to be paid. The DPS/LPS state that it will take up to 10 calendar days to repay this money to you (although international bank transfers may take longer).

Deposit Protection Service (DPS) / Letting Protection Service (LPS)

These are our chosen schemes to protect your Security Deposit during your stay with us. Please follow the link for more information and their terms and conditions: www.depositprotection.com or www.lettingprotectionscotland.com

Booking Fee: If you have paid a booking fee this is non-refundable and is not treated as a security deposit by Mansion Student.

Terms and conditions

For Terms & conditions for 19/20 click here

For Terms & conditions for 18/19 click here

Can I move in before the start date?

This may be possible at some locations, but you should speak to the Hospitality Team at your chosen location in the first instance to discuss you requirements.

Can I extend my contract length?

This may be possible at some locations, but you should speak to the Hospitality Team at your chosen location in the first instance to discuss you requirements.

Can I shorten my contract length or pull out of my contract?

No, unless you are able to find a replacement tenant, as defined in the Terms and Conditions of your Accommodation Contract.

Your contract is a legally binding document and you should make sure that you read the terms, understand them and are willing to comply with them throughout your stay. Ask for help from someone more experienced if there is anything you are not sure about or contact us with any queries.

What happens to my contract if I leave University for any reason?

You must notify us immediately if your student status changes or you leave University. You will still be responsible for the rent until you or we find a replacement tenant for your Accommodation. We shall assist you in this once all our other Accommodation is taken.

Changes to tenancy

There is a charge of £75 to cancel a signed Accommodation Contract or make changes to a signed Accommodation Contract – for example changing your Guarantor details.

Cancellation Policy

Cancellation Policy for 19/20 click here

Cancellation Policy for 18/19 click here

These details are also contained in the contract terms and conditions

Arrears Policy

Arrears Policy click here

These details are also contained in the contract terms and conditions.

Internet Policy

Mansion Student will not permit the use of the internet for the transmission or receipt of material which is considered to be offensive, in breach of policies on equal opportunities and harassment, discrimination and bullying. Examples of such unacceptable use may include, amongst other things:

• The transmission or receipt of materials which is to the possible detriment of the Company’s systems or is to the possible detriment of other users;
• The transmission of text, which in the opinion of the Company, is considered abusive, insulting or offensive, harassing or of a sexual nature or other unacceptable conduct which may reflect adversely upon the user and/or the Company.

If any breach of policy is discovered Mansion Student will not hesitate to refer offenders to the police if appropriate.

If the Student does not comply with this policy, or if any payment due under the Student’s contract for the Accommodation is 14 or more days overdue, Mansion Student may suspend or terminate the internet service without liability to the Student.

Guarantors

What is a Guarantor?

A guarantor is a person who is willing to pay your rent, if you are unable to do so.

Who can be a Guarantor?
A guarantor must be a UK resident, over the age of 25 and financially independent. They can be a family member, other relative or friend provided that they meet the above qualifying criteria.

What does a Guarantor need to do?
A guarantor will be required to sign a copy of your Offer and understand their liabilities in this regard. If you have chosen to use a guarantor, your booking with us will not be complete until they have signed the necessary documentation and we have confirmed that your booking with us is complete.

Car parking

If your location has parking facilities, then these can be booked on a first come, first served basis and will be subject to an additional agreement and charges. We recommend that you book early to avoid disappointment. Please speak directly with your Hospitality Team on site.

Can visitors park on site?

Yes. Visitors can park on site if your accommodation has a car park and subject to availability. This should be arranged in advance with your Hospitality Team.

Cancellation Policy

Cancellation Policy for 19/20 click here

Cancellation Policy for 18/19 click here

These details are also contained in the contract terms and conditions