Information for Parents
Cancellation Policy
Mansion Student Cancellation Policy for 22/23
Mansion Student Cancellation Policy (Scotland) for 22/23
Mansion Student Cancellation Policy for 23/24
Mansion Student Cancellation Policy (Scotland) for 23/24
The Booking Process
- Book your room online at any of our locations
- Telephone our lettings team on 0800 652 7844 to book or request a postal application
- Emailing us at enquiries@mansionstudent.co.uk
- Or by simply visiting your chosen site and booking via the on-site Hospitality Team
Rooms managed by Mansion Property Management via their brand Mansion Student, and a copy of the tenancy terms and conditions will be available to read and print if you require, as part of the online booking process.
Students applying for accommodation will only be guaranteed their place when Mansion Student have received a Reservation Fee or booking fee as applicable and a fully signed Tenancy Agreement back from the student.
Please be aware that changes to your Tenancy Agreement once signed, are subject to a £50.00 variation of tenancy payment.
Wellbeing
Mansion Student accommodation redefines the student living experience. Our uniform approach to our residential accommodation ensures the safety and security of all our sites remains at the top of our priorities.
Hospitality Teams
Where possible residences have a Hospitality Team and a Hospitality Manager who has direct responsibility for day-to-day security, health & safety of residential life. Nationally our health and safety is controlled and managed by our dedicated national team based in Manchester. The team can be contacted at: info@mansionstudent.co.uk
Student Wardens
Mansion Student accommodation where possible recruits and trains students who live on-site to act as wardens for the Mansion Hospitality Teams. Student Wardens can advise on safety, security and anti-social behaviour where needed and are a vital part of staff, highlighting our desire to work with our residents in ensuring a safe experience for all. Students are able to contact the Student Wardens via telephone. This information can be located on Student notice boards throughout the properties and is in the Student Welcome Pack.
We use CCTV recording and monitoring facilities to detect any security incidents. Residences have security access control systems at each location.
ANUK/Unipol National Code of Standards
for Student Accommodation
Mansion Student operates to conform with the ANUK/Unipol National Code of Standards for Student Accommodation (The Code) which is designed to regulate and bring large student landlords into line to deliver a distinct set of standards to students. Accreditation schemes are voluntary schemes that good landlords join to demonstrate that they provide good quality accommodation.
The National Code of Standards is fully supported by NUS who are a key stakeholder and have representation on the management and complaints procedures of the Code.
The Code will act as a student accommodation quality guide and, it is recommended that if you have a choice, always rent from a landlord who has joined the Code.
- Best practice in day to day management is supported and recognised;
- Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs;
- Your accommodation is fully prepared for you when you arrive to take up residence;
- Your accommodation meets with a set of nationally recognised standards in respect of service provision, furniture and fittings;
- All repairs and maintenance are carried out within agreed timescales
- Your building will meet with required health and safety standards
- If a deposit is charged, it will be lodged with an appropriate Deposit Scheme and it will be returned to you promptly at the end of the year or you will be given a clear explanation of why a deduction has been made;
- You will be given information to explain what management routines are followed in the buildings;
- A set and accountable procedure for dealing with any disputes or complaints will be in operation.
For more info on ANUK/Unipol National Code of Standards for Student Accommodation, please visit www.nationalcode.org
The Mansion Student Experience
Mansion Student is industry leading within its field, defining student living through a unique system of recruiting and training people who believe in our company values.
As a company we are committed to passionate service, integrity, quality, respect for people, growth, innovation, insight and above all a commitment to excellence. We aim to deliver the greatest possible quality and value for all our residents. Standing out from the crowd, Mansion Student will work hard to ensure our accommodation completes a great experience.
Mansion Student sites have a dedicated Hospitality Team, as well as “Resident Student Wardens” who are always ready to answer any questions and deal with any problems that may arise. All Hospitality Managers can be contacted directly via the website and will be happy to respond to any of your questions in person.
Preparation for University Life
Here are a few hints and tips for your son or daughter’s first few days at university and how to prepare them.
Please see our Essential Student Check List for a list of things to bring.
Do’s and Don’ts
Do’s
Please encourage your son/daughter to throw themselves into Fresher’s (orientation week), attending all introductory lectures and taking part in social events will help them to settle into Uni and ensure they develop good friendships from the start. Even if they do not feel like it, this is one of the best ways to get to know their flatmates, people on their course and everyone out and about on campus.
Do encourage them to go to the Fresher’s Fair and join societies and sports clubs. This is a fantastic opportunity for them to get to know new people and to either improve their skills or try something new.
Fresher’s week is a busy time and can be very hectic, so please encourage your son/daughter to be busy but also find some time to sleep! They should also be prepared to spend some time queuing. e.g. obtaining NUS card, so allow plenty of time.
Do be prepared for them to feel homesick, encourage them to spend more time with their flat/class mates and give this new experience a chance.
Please try and write plenty of letters and send parcels, there’s nothing nicer than receiving something from home.
Don’ts
We know it will be hard to leave your son and daughter at University for the first time and even though you may want to stay longer when you drop them off, we do advise parents not to stay too long.
Don’t call too often, email or text instead, this hopefully will avoid them getting too upset or homesick.
Don’t expect or encourage them to come home too much, especially in the first term. This a vital time for them, when they will be getting to grips with their new academic life and most important to them, their new social life!
Above all, don’t panic! Remember your child is in safe hands.
Deposits and Payments
Deposits (if applicable)
All deposits are protected My Deposits (MD) and will be returned within 28 days of the Tenancy Period ending, less any charges levied for damage to the property, rent outstanding or other charges. To ensure that mutual agreement can be reached the tenant should ensure that he/she arranges a room/flat inspection before departure in conjunction with the Hospitality Team. Should a student disagree with any charges, they should raise the issue in writing to the Hospitality Manager within 7 days of receiving notice of charges. In the event that an agreement cannot be reached on level of charges, MD will offer an arbitration service.
Payment plans/guarantors
As per the terms set out in the AST, all rent monies are due at set dates throughout the year. Mansion Student offers an option to make a single payment, alternatively students can pay three payments throughout the year which are timed to approximately coincide with student loan dates, or students are able to pay by monthly direct debit.
Students will be required to set up direct debits at the time they sign their tenancy agreement.
A guarantor must be a permanent UK resident over the age of 25 and financially independent. Full time employment preferred. They must be able to provide proof of residence in the form of a council tax bill, utility bill or bank statement which is no more than three months old.
The UK includes England, Wales, Scotland, and Northern Ireland. It does not include the Republic of Ireland (Southern Ireland) Channel Islands (Jersey, Guernsey, Alderney, Sark, Herm, Brechou, Jethou and Lihou) and the Isle of Man.
A guarantor can be a family member, other relative or friend if they meet the above qualifying criteria. Other students are not permissible. We understand that not all students are able to provide a qualifying Guarantor. For these students, there is the option to employ a professional Guarantor service. If required, we can provide information regarding this.
You can apply to Mansion Student to defer the payment of your rent strictly on the proviso that you provide us with a copy of the letter from the Student Loan Company. This should clearly detail the amount of loan you will receive and the date on which you are expected to receive it. We cannot allow you to defer payment of rent without this supporting information and you will be required to make alternative arrangements to pay.
Welfare
At Mansion Student we do try and understand accommodation from the student perspective.
From our experience it is evident that the majority of students settle in very quickly to communal living, however, occasionally some students may feel alone, or not know where to turn with regards to an issue with a flatmate or within their flat.
Our Hospitality Teams are trained to advise students on a wide range of issues and to provide mediation on a large manner of welfare issues that may arise. Hospitality Teams are there to listen and help whether it is dealing with homesickness to difficulty in getting on with flatmates, noise complaints or having trouble with their studies.
Although Mansion Student’s responsibilities are controlled by the signed Tenancy Agreement, we will try wherever possible to work with our students to resolve any issues as quickly and efficiently as possible. Ultimately we aim to work hard to guarantee all our residents have a great living experience.
In the unlikely event that the Hospitality Team should be unable to help a student with a particular issue, we will give advice of the most suitable person to contact for the support they may require, whether this is from another member of the Mansion Team, a Student Warden or a University Welfare Officer.